Frequently Asked Questions
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General
What is PromptAng?+
PromptAng is a digital marketplace selling tested, premium English prompts crafted for AI tools like ChatGPT, Claude, Cursor and Emergent.
Why are the prompts in English?+
Current-generation large language models (GPT-4, Claude, etc.) produce 30–50% higher accuracy with English prompts. That’s why prompt bodies are in English while the interface is multilingual.
Can I try it for free?+
Yes. When you sign up, starting credits are added to your account and you get unlimited access to free-tier prompts.
Credits & Billing
How do credits work?+
Each premium prompt costs 1–10 credits depending on its depth. Credits are bought once, no subscription required.
Do credits expire?+
No. Purchased credits are valid as long as your account stays active.
Which payment methods are accepted?+
All international credit/debit cards via a secure payment provider (Visa, Mastercard, Amex). Local card support is also available for Turkey.
Can I get an invoice?+
Yes. An invoice is automatically sent to your registered email after each purchase. For a company invoice, you can add your tax details in Dashboard > Invoices.
Usage Rights
Can I use a purchased prompt in commercial projects?+
Yes. You receive unlimited personal and commercial use rights for prompts you buy on PromptAng. However, you may not resell the prompt as-is.
Can I share the prompt with my team?+
On individual accounts the prompt can only be used by the account holder. For team use, see our Enterprise plan.
Who owns the copyright of the output the prompt produces?+
We grant you the broadest possible rights over AI-generated output. Local laws still apply to copyright; please review before commercial use.
Refunds & Support
Can I get a refund?+
Due to the nature of digital goods, unlocked prompts are outside the refund scope. For unused credits in your account, you have a refund right within 14 days of purchase. See our Refund Policy for details.
I got an error, what should I do?+
You can write to our support team 24/7: support@promptang.com. Our first response time is usually under 12 hours.
How do I delete my account?+
You can delete it in one click from Dashboard > Profile > Delete Account. Under KVKK/GDPR, all your data is permanently deleted within 30 days.
Security & Data
Where is my data stored?+
In EU and UK data centers, encrypted. Card details are never held by us; they are processed directly by a secure payment provider (PCI-DSS Level 1).
How are my passwords protected?+
Passwords are never stored in plain text. They are hashed with bcrypt (12 rounds) and stored one-way.
Can I protect my account with two-factor authentication (2FA)?+
Yes, Google sign-in already supports 2FA. 2FA support for email accounts is on the roadmap.